What can be done today with biometric authentication in Colombia
The use of biometric systems grows every day in the country and it’s gaining the participation in all economic sectors, so it must continue its evolution process at the service of the different activities.
The relationship between biometrics and security is a reality that continues evolving in different sectors of the economy. Companies in every sector, including banking, health, education and even gaming, require validate and ensure the identity of their customers or those who carry out transactions in their information systems.
In transactional security, the validation of identity is a fundamental element to prevent fraud and improve the experience of the user, making use of the personal characteristics like fingerprint, iris, face, palm, veins and even how you enter information on a keyboard with behavioral biometrics.
Biometric is present today in the world in diverse daily activities, such as unlocking a smartphone, going on the PC, withdraw money from an ATM, request authentication of a document, access control, among other.
In Colombia, a few years ago in the health sector a particular case was registered that required the validation of patients with specific treatments according to their condition, in order to present reliable reports to the EPS (Health Promotion Entity, for its acronym in Spanish) to generate payments to the contracting entities of health services. With this biometric validation, it would confirm the service provided, the quality of it and the services provided-charges.
In the retail sector, you can authorize who can access the cash register or who is carrying out an accounting process that requires verification.
The objective is to eliminate passwords to generate a greater security and a better user experience by not requiring password memorization, decreasing the error rate.
It’s also very useful to validate the assistance of students, to grant access special resources to teachers, to control what meals should eat the students, to assure ways of automated payments, or to take stat exams.
These are some examples of the usage of biometrics and its evolution in Colombia since 1992. However, in parallel with the advances in security, crimes grows in the modality of electronic fraud.
Data from Asobancaria indicates that more than 90% of people how are part of the Colombian financial system don’t feel safe when making a transaction and prefer to have an additional authentication method that guarantees their identity.
Thanks to biometrics in the banking sector, crime rates and impersonation are being reduced, in order to improve the security of the citizens, different ways of using biometrics in banks are identified.
The best known is the fingerprint identification in banks used in ATMS where biometric validation is used exclusively or in combination with a card and pin to provide greater security. In this type of technology is added virtual banking with mobile phones using biometric face and voice recognition.
The voice modality has evolved significantly and it’s being used in call contact centers (IVR) to validate identities instead of using security questions, which generates errors in the validation and therefore dissatisfaction with the customers. This allows to reduce the duration of the call by more than 80%, increasing security and customer satisfaction.
The use of biometrics is growing very fast and it’s gaining a vast participation in all economic sectors. Therefore, biometrics in Colombia must continue its evolution process at the service of different activities.
At a transactional level, biometrics can recue fraud with greater participation in the market, called internal fraud. In this type of fraud, employees of banking entities can act individually or participate collectively. According to a report by PriceWaterHouseCoopers in 2016, Colombia has the highest number of internal fraud in Latin America (61% vs. 55%).
In the same way, the complaints are reported with much frequency in credit cards with 24,960 cases, following by 1,271 cases in savings account, 1,116 cases for consumer and commercial credit and 49 cases for severance.
In spite of all the biometric advances recalled before, the subject is still generating doubts to companies and citizens about the possibility of impersonating. The truth is that biometrics counts with mechanisms that control in a very efficient way that the real identify is not rejected (false rejection) or even so that a fraudulent identity is not accepted (false acceptance).
The false rejection is linked to a user registered in front of a failure that the systems presents without any explanation, and the false acceptance is when the system fails in a positive way validating an impersonation.
Cases of false acceptance have low rates thanks to the security that the system provides, since the person that tries to impersonate the identity must register his or hers fingerprint more than a million times so that the program can gran access only once.
Finally, the projections of the use of biometric in Colombia for 2021, involve all generations, industries and various processes, its main effect will be in the increase of customer satisfaction, increased security and profitability of all operations related to user validation.
General Manager Tekbees